Terms of Service

Una.AI Ltd. (“Una”, “we”, “us”) Reg. No. 516980901 · Nahal Sela’it St. 10/14, Mitzpe Ramon, Israel Last updated: 31 May 2026

Available in English and Hebrew. In case of any conflict between the versions, the English version prevails.

These Terms of Service (“Terms”) govern your access to and use of the Una platform, website (getuna.ai), and related services (the “Service”). By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Una is an operational management system (CRM) for matchmakers and relationship professionals. It provides tools for managing clients, tasks, matches, documents, and related workflows, offered on a subscription basis per admin seat. We may add, change, or discontinue features from time to time.

2. Eligibility & Accounts

• You must be 18 or older and able to form a binding contract.
• You must provide accurate, current information and keep it updated.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You are responsible for all users (admins) you add to your account.

3. Subscriptions, Free Trial & Billing

• Free trial: New accounts may start with a 21-day free trial. Unless you cancel before the trial ends, your subscription automatically converts to a paid plan and the payment method on file is charged.
• Plans & pricing: The Service is billed per admin seat per month at the price shown at checkout. Billing updates automatically based on the number of active admin seats.
• Auto-renewal: Subscriptions renew automatically (monthly or, if selected, annually) until cancelled. By subscribing you authorize recurring charges.
• Price changes: We may change prices with reasonable advance notice before the change takes effect. Continued use after a price change constitutes acceptance.
• Non-payment: If payment fails, we may suspend or terminate the Service after at least 7 days’ prior notice by email specifying how to cure.

4. Payments & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles checkout, billing, payment processing, the collection and remittance of applicable taxes, and payment-related customer-service inquiries and returns. Your purchase is also subject to Paddle’s Buyer Terms. For billing or payment questions you can reach Paddle buyer support at paddle.net. Refunds are handled in accordance with our Refund Policy.

5. Cancellation & Refunds

You may cancel at any time; cancellation and refund terms are set out in our Refund Policy, which forms part of these Terms.

6. Acceptable Use

You agree not to: - use the Service unlawfully or for any unlawful, harmful, or fraudulent purpose; - copy, reverse engineer, resell, or build a competing product from the Service, its code, or its features; - attempt to bypass security, disrupt, or overload the Service; - upload malware, or infringe the intellectual property or privacy rights of others; - misuse or access data without authorization.

We may suspend or terminate accounts that breach these Terms, with notice where practicable and immediately for serious or unlawful breaches.

7. Your Data & Your Clients’ Data

• Your content: You retain ownership of the data you and your admins enter into the Service, including information about your own clients (“Customer Data”).
• Roles: For Customer Data, you are the data controller and Una acts as your data processor. Our handling of personal data is described in our Privacy Policy, and a Data Processing Addendum is available on request.
• Your responsibility: You are responsible for having a lawful basis to upload Customer Data and for your obligations toward your own clients (including their cancellations, refunds, and consumer-law rights).

8. Intellectual Property

The Service, including its software, designs, and trademarks, is owned by Una.AI Ltd. or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes for the duration of your subscription. No other rights are granted.

9. Availability & Disclaimers

• We aim for high availability but do not guarantee uninterrupted, error-free service. Planned maintenance and third-party or force-majeure outages are excluded from availability commitments.
• The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties not expressly stated here, including fitness for a particular purpose and guaranteed results.

10. Limitation of Liability

To the maximum extent permitted by law, Una’s total liability for any claim arising out of or relating to the Service is limited to the subscription fees you actually paid for the month in which the event giving rise to the claim occurred. Una is not liable for indirect, incidental, consequential, or special damages, including lost profits or reputational harm.

11. Indemnification

You agree to indemnify and hold Una harmless from claims, damages, and costs arising from your breach of these Terms, your use of the Service, or your Customer Data.

12. Term & Termination

These Terms apply while you use the Service. You may stop using the Service and cancel per the Refund Policy. We may suspend or terminate the Service for breach, non-payment, or as required by law. Provisions that by their nature should survive termination (e.g., IP, confidentiality, liability limits, accrued payments) will survive.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date and, where required by law, with advance notice. Continued use after changes take effect constitutes acceptance.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Israel. The competent courts of the Central District of Israel have exclusive jurisdiction over disputes with Una arising from these Terms. Mandatory consumer-protection rights in your country of residence are not affected.

15. Relationship to Signed Agreements

These Terms govern self-serve subscription plans (Start, Grow, Pro) purchased through our website/Paddle checkout. If you have entered into a separately signed agreement with Una (for example, a Platform Services Agreement, white-label, custom-development, or commission/revenue-share arrangement), that signed agreement controls over these Terms to the extent of any conflict, for that customer.

16. Contact

Una.AI Ltd. · Nahal Sela’it St. 10/14, Mitzpe Ramon, Israel Email: info@getuna.ai · Phone: +972 50-213-4955